It is a rare thing for me to want to take the time to comment on service, but I must say that your recent work done at our Cheltenham office was really excellent. The friendly can do attitude of your staff is what sets you apart from the rest. Well done and thanks again!

Mindsystems Pty Ltd, Cheltenham, Vic

Just a note again to thank you for the prompt, courteous and professional manner in which you helped us out last night. It is rare in this day and age to find service providers who are so good. We really appreciate the extra effort you went to.

Lyle Henry, BASF Australia Limited

Dear Phoneworks,

I am very pleased to be able to say after having been messed around by "experts" for nearly 8 months and quoted $3000. It was refreshing to have you:

1. Call out promptly after we made contact with you.
2. Assess the situation.
3. Propose a solution.
4. Execute the solution
5. Clean up and be gone, all in 6 hours from the time you first entered our premises, and all on the day you first called.
6. Charge us $560 for everything, inc. the "$3000" new line Telstra were going to put in.
7. Well done and thank you.

Rex G Hirst, Let's Talk Kitchens, Glen Waverley, Vic

I have to say that your service was outstanding from start to finish. I regard your fees as most reasonable, given you responded within hours, and adjusted your visit to fit in with our family commitments. From the initial telephone call, to the service technician's manner, to the professional expertise in resolving our fault, to the invoice which was consistent with our expectations, I can say this was a breath of fresh air in a sector where my expectations were much less. We will definitely keep your details for future work and recommend you to friends.

Michael Beaton-Wells, Surrey Hills, Vic

We always had issues with our internet speed that other technicians were unable to fix. Your technician was proficient and carried out his work meticulously. Our speeds have increased from 3,500 kbps to 21,000 kbps on one ADSL service. The other back up service increased from 3,150 kbps to 19,000 kbps. Needless to say, the problems were solved and we have had no internet issues since.

Planetshakers, Chris Peterson

Thank you for your quick response to our urgent problem. What a relief after being stuffed around by the big telcos for 4 days to find someone that can solve the problem and have us back on line within an hour. I have no hesitation in recommending your organisation whatsoever. Thank you again

Peter Horton, Royal Orchid Thai Restaurant, Port Melbourne, Vic

Thank you for the excellent service, your ETA was on time as allocated and the job was done in a professional manner. More importantly met compliance with the legislation.

Regards,

Paul Deipenau, Spectrum Fire, Hallam, Vic

Thanks for your very prompt attendance on Saturday and for resolving the problem so quickly also.

I will have no hesitation in using Phoneworks again and recommending you to others.

Diana Granger, Centre Manager
Eltham Village Shopping Centre, Eltham, Vic

Thank you so much for the friendly and efficient way you handled my recent dilemma. My mother had been experiencing phone problems for a couple of months and one phone call to you and a solution was found. In less than 24 hours, your technician had replaced all the old connections and installed new sockets. Mum is over the moon. It is so refreshing to find a company that is willing to help and believes in customer service. I will recommend you highly to anyone requiring reliable and efficient telephone cabling and installation.

Patricia Murphy, Port Melbourne, Vic

I was really pleased with your quick response and same day service. Your technician was thorough and professional and instilled confidence in me that he knew what he was doing.

I will be calling upon Phoneworks in the future for all my telephone landline problems or cabling requirements.

Vince Boyle, Principal, LendaHand Finance, Camberwell, Vic

The greatest nightmare of the modern age is surely mystery and complexity which surrounds information technology. Over the years, we have found it to keep up and oh so frustrating, bordering on impossible, to find support ... then ... along came Peter from Phoneworks!

Not only a fantastic, hardworking techo ... but also an "educator" ... able to explain things which had been beyond us for years. And such a friendly bloke too!

Vox Bandicoot, Cambridge Street, Collingwood, Vic

Very pleasant, professional and commercially viable. I’ll be calling you guys when it happens next or something similar. Keep up the good work.

Allan Stamps, allfloors carpet gallery, Carnegie, Vic

Let me take the opportunity to say how impressed I was with the service. Scott was on time, clear with his explanations, and worked efficiently to have the job done asap. After weeks of grief having to deal with Telstra techies and electricians who couldn't string the words 'customer' and 'service' together let alone comprehend what it they might mean, it was a welcome relief. I'll be sure to recommend you to anyone who might need work done.

Eric, Middle Road, Maribyrnong, Vic

The service provided by your organisation was nothing short of fantastic - I did not imagine that after a late night email I would get phoned the very next morning with an appointment time for the very same day with a specific appointment time that worked within my schedule. The technician was friendly and very helpful and the job was completed so quickly and professionally. I would recommend this service to anyone needing assistance with their phone lines without the three week delay and 5 hour appointment time of the major providers!

Emma Sherry, Fairfield

Thank you so much. After suffering countless, frustrating hours with my Broadband connection and speed, one visit by your technician fixed it all. I was amazed that within hours of calling your business, my technician was at my door. He was polite, efficient and provided very professional, quality work. The charge for his service was extremely reasonable and within the expectation set (and worth every penny!)…

It was an absolute pleasure to deal with a company where the service from initial phone call, to completion of work and forwarding of the Compliance Certificate was of such a high standard. Your business is a credit to the industry and certainly sets the benchmark for others to aspire to. Without hesitation I will be recommending Phoneworks.

Jill McCrone, Hampton, Vic

I was so impressed with the professionalism of the Phoneworks tradesman who attended my residence last week. Paul took the time to phone in advance to advise he was running late due to traffic and also made sure I understood everything that he was doing on the job. He left me with comprehensive instructions about what to do next. He was professional and pleasant and I was very impressed with the service!

Claire, Ballantyne Street, Thornbury, Vic

The installation of the Network Termination Device on Monday was carried out in a very capable and methodical fashion. It has certainly improved the speed of our ADSL service.

I appreciate the conscientious approach and the advice offered at the planning stage.

Jason W, Loeman Court, Burwood East, Vic

I called out Phoneworks and couldn't be happier with the way the line is now, very clear and my speed is totally awesome on ADSL2+.

The phone lady has a voice so special, like an angel. (You must put this in too.)

Daniel K, Drysdale Street, Reservoir, Vic

Yet another top job done by Peter! He’s a great asset to the business. Be sure to look after him!

Henry K, Urquhart Street, Hawthorn, Vic

Please let Peter know that his recommendations for dealing with my ISP all went well and everything has now been connected without further charges.

Thanks very much for the exceptional service,

Oliver Gassman, Fitzroy, Vic

Our serviceman on the day, Scott, was very professional in his approach and advice on the situation here, we are very happy with the solution he found for us.

Great service overall from all at Phoneworks.

Denis Semec, Bella Medispa, Vic

Your techs were a pleasure to deal with. Very courteous, thorough and professional.

Dan, Manningham Street, Parkville, Vic

Thanks for email and yes the service was excellent. Think it was Peter who came out, Scott called and said he was a little delayed but that was no problem. When Peter arrived he was very helpful, professional and a pleasure to deal with.

So thankyou very much I will always do business with you guys in the future and would have no problem recommending Phoneworks to any of my friends.

Doug Chisholm, Hampton Park, Vic

Scott was prompt, efficient and very good to deal with – 10 out of 10.

Thanks for your assistance and I will most definitely be contacting you for further work.

Steve, Manorwood Way, Berwick, Vic

Thankyou for the service provided. Both yourself and the technician, Peter, were courteous, professional and most importantly, got the job done with minimum hastle! I was kept up-to-date at all times which is so important for a busy professional like myself.

Anastasia Peripetsakis, Hughesdale, Vic

Julia and I were very happy with your helpful response and your technician was skilful and polite. Thanks again for helping us.

Ramesh & Julia, Doncaster, Vic

My feedback to you on the service is very positive. Your technician was prompt, efficient and very good to deal with – 10 out of 10.

Thanks for your assistance and I will most definitely be contacting you for further work.

Steve Hopkins, Insulation Rebate for Homes Pty Ltd, South Melbourne, Vic

Can I also just say how excellent I've found the service from your organisation. From when I first rang right through to completion, every interaction has been consistently polite, timely and with strong communication that has resulted in me being absolutely comfortable with the work that was done and the value for money. It's rare that you get such good peace of mind from dealing with a company for the first time. I couldn't recommend you highly enough.

Joe Lewis, ANZ, Vic

I find Phonework’s website informative and the service rendered excellent. The technician rang up as soon as he had difficulties finding my place because it was a new estate. It was very professional of him to let me know so that I wasn’t kept wondering. He explained the job to me and offered advice without pressuring me on picking an option. It was definitely a pleasant experience. I will definitely recommend Phoneworks to whoever builds in the future.

Kok-Leong, Mernda, Vic

The service was excellent, thank you. I will definitely use you again and recommend to others.

David Reynonds, Raw Travel, Sandringham, Vic

To the team at Phoneworks,

Just to say a big thank you for your fast, reliable and professional service with getting my phone cable in and trench dug. Even though the job ended up being bigger than you expected due to a broken pipe, your staff were happy to keep going until the job was done. All Phoneworks staff I dealt with were friendly and helpful. Can't say enough about the wonderful people and company.

Joanne Noy, Pakenham, Vic

Thank you very much.

My tenant has mentioned that the technician who attended the property was highly professional and very friendly. He was most impressed by the service that was provided.

I spoke with the lady on reception who helped organise the job and she was also very helpful!

Danielle Cristini, Property Manager, Nelson Alexander Pty Ltd, Carlton, Vic

Thanks Peter and Scott for the great work you have done in our new office. We really appreciated your professionalism and commitment to getting the job completed as quickly as possible which meant some very long days at our site. I would recommend Phoneworks to anyone who is looking for great service and friendly technicians who know what they are doing.

Paul Crimmins, IT Support, Solagran Limited, Melbourne, Vic

Thank you for your Company’s assistance in these matters.

I was very happy with the service provided by Scott and will continue to use your services when the need arises.

Michael Tyers, Equity-One Mortgage Fund Limited, Melbourne, Vic

The service was excellent, I would definitely recommend Phoneworks. Thanks also for finishing the job quickly (and in the dark), many tradies would have been happy to charge again for another call-back fee.

Daniel Zammit, Berwick, Vic

Please pass on my sincerest thank you to your technician. I've not had a single line synch/drop out issue since he installed the new Network Termination Device (NTD).

Again, many, many thanks :)

Brett, Rosanna, Vic

I was really impressed with the level of service that we received yesterday - your technician was great, so helpful and efficient. I will be highly recommending your service to family and friends.

Thanks again.

Leonie White, Melbourne, Vic

We were very impressed with your workers and will certainly recommend the company to others. A job well done.

Caroline Davis, Clarendon Pharmacy & Photo Shop, South Melbourne, Vic

Your technician was just fantastic, great worker, kept us informed and involved, polite, considerate. He got the job done. Couldn't ask for anything more.

Tim & Suzie, Glen Huntly, Vic

Thank you to all at Phoneworks. Finding a reliable and trustworthy tradesperson or technician is a difficult task – especially when moving to a new area. When I contacted Phoneworks my family and I were in a rough spot. The helpful staff sent a technician out at short notice on the weekend that was friendly, experienced and full of good advice. The cost was extremely reasonable, and the staff displayed a level of professionalism rarely found these days. These are good people who are very good at what they do.

Tristan Meredith, Kew, Vic

Thank you for your prompt service. I was very impressed with the work, pleasant manner and standard of service provided by your technician.

Michael Sutton, Nunawading, Vic

I am writing to let you know how good your service was yesterday Saturday 17th January. I thank you for the service you gave me.

Dean Laurie, Fairfield, Vic

We were very happy with the service; it was quick and efficient, thank-you.

Jennifer Collins,
Australian Weaving Mills Pty Ltd,
Abbotsford Vic

Thanks very much for the friendly and professional service.

Cheers,

David, Zoom & Enhance Pty Ltd, Brunswick East, Vic

I found the service to be extremely professional, and I have no hesitation in recommending Phoneworks to my friends and family.

We're now enjoying fast internet connection. Thanks again.

Angela O’Brien, Watsonia, Vic

I would like to thank the staff and management at Phoneworks for their efficient, friendly and excellent service.

It was an absolute pleasure to deal with Phoneworks’ staff, and your technician provided excellent service to us at home.

I will certainly recommend you.

With very best regards,

Tim Hakins, Richmond, Vic

I’d like to say that your technician was wonderful … he is very friendly and most professional in his work. He explained what work he had to do in simple terms, which for a non technical person, were very easy to understand.

Many thanks for all that Phoneworks has done for us.

Lisa Helliar, Greensborough, Vic

I am impressed by the service, on time, helpful with advice and making sure that everything works and I have a follow up number if needed. Great stuff!

Cheers,

Brian Summers, Hampton Park, Vic

We really appreciated the prompt, professional and courteous service - a great experience dealing with Phoneworks!

Robin, Mont Albert North, Vic

I found the customer service excellent - friendly and helpful and also knowledgeable. The technician was friendly, quick, tidy and thorough. All in all a great service - thanks for your help.

Regards,

Jill White, Safety Beach, Vic

I want to comment on your technician’s professional service and for being straight up with what was required for our house. He has done an excellent job.

Elizabeth Johnson, South Morang, Vic

Great friendly service from staff who know their stuff and are passionate about what they do, couldn't be happier and extra warranty on workmanship is a bonus- Thanks Phoneworks!

David Tay, North Melbourne, Vic

I would like to pass on my appreciation for your technician's excellent work and I have no issues in recommending your business to other people that require phone & data cabling work to be done. Job well done!

Andrew Keil, ASK Interactive Australia, Fairfield Vic

I was very impressed by the knowledge of my technician and the planning that was done before commencing the job. After researching the quality of the cables and connectors I felt very comfortable that Phoneworks uses only the most reliable and safe materials. Finally, the functionality of the completed job was checked and verified thoroughly before the technician left, ensuring no need for callbacks to amend their work.

Thanks,

Dr. Ben C, Sandringham Vic

I would like to take the opportunity to thank you for the services provided to us today. My enquiry was dealt with promptly and extremely helpfully with the relationship between Telstra components and services and your own made very clear. All options and the fee structure were clearly explained.

Even more astonishing, a service technician appeared in about 30 minutes!

Most importantly I would like to commend the approach and service provided by your technician who could not have been more helpful, patient and prompt. His explanation of our problems and the options open to us was extremely clear and helpful, allowing us to identify and fix the underlying problems and to upgrade our system significantly while he was at it. This has given us considerable confidence and comfort, in marked contrast to our previous experiences to date. Everything was checked thoroughly and we benefited from some very useful related advice delivered whilst installing our new fittings!

We could not have been more satisfied with your technician's approach and efficiency.

Thankyou very much for your prompt and efficient service. It was a relief to get back "on the air" and operating again so quickly.

Mark Hearnes, Adepto Consulting

Thank you for coming out to my property and fixing my phone line, after Telstra failed to do so again. I was very impressed with your efficiency and how quick you had located the problem. It is also very good to meet a tradesman who arrives at the appointment time.

Maarten Vlot, Northcote, Vic

I would like to give you some feedback regarding the work that we have had done by Phoneworks at two addresses. At the time the work was undertaken, your technician was very informative and helpful, and was very good at explaining different cabling options to us. He worked constantly and competently, and took great care to have the cabling as invisible as possible. The wall outlet points are tidy and well labeled, and he left no mess behind. After both jobs were completed, we were very happy, and everything worked as it should.

It is one thing to be a happy customer who really doesn't know anything about the job that has been done, but it is another thing entirely to be complimented by your peers ... Yesterday I called a TV Antenna technician and after discussing the job, he went outside to have a look around and assess our requirements. When he came back to the door, the first question he asked was, "Who did the telephone cabling?". I said that it was Phoneworks, and he went on to say that it was an amazing job, and he couldn't believe the effort that the technician had gone to, to get the cable inside the wall cavity, and have it all looking so tidy. "A superb job!" was his final comment. Thanks again for helping us out with a job that our Telco wouldn't; we really feel that we got value for money and most of all, a quality job, which is indeed a pleasure!

Rachael Collier, Malvern, Vic

Would just like to post some nice words about Phoneworks Pty Ltd who came and fixed my line this morning. The technician that came out was here at 8am on the dot, on a Saturday, was polite and friendly and seemed genuinely interested in fixing the problem rather than the money. He worked quickly and efficiently in diagnosing my problem and installing a central filter for my line. My DSL is now spot on and feels like I'm going from dial up to broadband again, I'm now getting the speed I was paying for, rather than it dribbling down at 10kb a second. He only used top quality gear and explained every step of the process to me so I knew what was going on.

If anyone has any troubles related to DSL / Telephone, I would highly recommend seeking out these guys, they're one of the last mobs around that do exactly what they say they will.

Daniel, Mornington Vic
www.whirlpool.net.au

I desperately needed my faulty phone connection to be fixed on a Saturday morning. I was prepared to have to pay a premium, being a Saturday. Upon calling Phoneworks, I was surprised to find that no penalty rate would be charged.

The Phoneworks technician arrived on time and promptly attended to my problem which he fixed. Next, he suggested that my internet connection could also be streamlined, resulting in a much faster download speed. After showing me my current download speed, which was about 5 mb, then showed me again after he had altered the configuration of the cabling. My speed jumped to 8mb resulting in a 60% increase. The difference was quite remarkable.

The technician explained what he proposed to do in plain simple layman's terms and told me exactly what it would cost and how long he would take to complete the task. I found Phoneworks' approach to be very refreshing and professional, unlike some of the technicians that Telstra has sent out on previous occasions. Keep up this great attitude.

Rob Gauci, RGAM, Middle Park, Vic

I recently received excellent service from your company. Your technician provided a professional and friendly phone repair service, and was very impressed. Please forward my personal thanks to your team. I will be recommending your team to my friends! Thanks

Zhen Tao, Caulfield North, Vic

Dear Phoneworks

I was impressed by the professionalism and courtesy of your technician today. He arrived on time, explained his actions and correctly diagnosed the fault with my service. This is something that my provider has not been able to do despite many calls and several visits. I would recommend your company to others.

Peter Jones, Brunswick, Vic

Phoneworks provided friendly same day service. The technician promptly located difficult to find line wiring fault inside my house and fixed without delay. The line repair enabled me to use my phone and internet straight away. All work was performed at reasonable cost. I would not hesitate to use Phoneworks again.

Peter Moen, Glen Waverly, Vic

As an IT Project Manager, I deal with many Contractors & Vendors on a daily basis. I demand a high level of service from them in my professional capacity, yet suffer the same "over-priced under-serviced" hassle as everyone else domestically. For once, I have been proven wrong. I am happy to feedback that:

1. Your technician arrived on-time to the minute;
2. Fast determination of the problem and solution;
3. Speedy replacement of the faulty line;
4. Fast installation of the new service;
5. Price was considerably less than I had anticipated.

As an added bonus - my ADSL2 broadband now functions at the optimum 20mb, instead of the unreliable, intermittent 4mb. I would certainly recommend your service to others.

Hugh Samson, East Bentleigh, Vic

We appreciate the helpful and professional service from all the staff at Phoneworks.

Bob Garland, Port Melbourne, Vic

Many Thanks, the work is superb and the service was great. Your technican was very helpful and courteous; as good as you said he would be.

Better Batt Pty Ltd, Carlton North, Vic

Thanks for your prompt response to the initial call from my builder. It certainly got me out of a very difficult situation. You are one of the few people that were involved in the building of our home that we could honestly recommend to anybody.

David Normington, Sandhurst, Vic