Phoneworks' Terms and Conditions
PHONEWORKS PTY LTD IS A SERVICE ORIENTED COMPANY AND IS COMMITTED TO PROVIDING QUALITY PRODUCTS INSTALLED BY FULLY TRAINED TECHNICIANS. SHOULD YOU EXPERIENCE A FAULT DURING THE WARRANTY PERIOD, PLEASE CHECK THE LIST BELOW BEFORE MAKING A WARRANTY CLAIM. FAILURE TO DO SO MAY INCUR ADDITIONAL CHARGES.
TERMS OF PAYMENT
| 1.1 | The client will pay the technician on completion by Cash, Credit Card, Cheque or EFTPOS. |
| 1.2 | Electronic Funds Transfer will be accepted if the transaction has been completed while the technician is onsite and a receipt is produced. |
| 1.3 | Phoneworks reserves the right to grant credit to approved clients subject to them agreeing to our "Terms and Conditions" |
| 1.4 | Should the client delay or default in respect to any payment due, Phoneworks shall have the right to charge interest on all sums owed at the rate of 15% per annum including an administration fee of $100. |
PARKING FEES
| 2.1 | Any parking fees incurred will be added to the invoice. |
| 2.2 | Moving our vehicles to alternative car spaces to avoid parking fines will be included in the labour charges. |
QUALITY OF GOODS (PARTS) USED
| 3.1 |
The client shall inspect the Goods and, within (7) seven days of installation, give notice to Phoneworks of any defect. |
| 3.2 |
If the client fails to give such notice in that time, the goods shall be deemed to be good condition & acceptable for the installation. |
WARRANTY ON WORKMANSHIP
| 4.1 |
10 Years on all workmanship. |
| 4.2 | Not transferable after sale of property / business. |
| 4.3 | Tenants employing Phoneworks will not be able to transfer warranty to the landlord or a new tenant) |
WARRANTY ON PARTS (Excludes electrical components)
| 5.1 | 3 Years in house warranty on all cables. |
| 5.2 | 3 Years in house warranty on all Wall plates & fittings. |
| 5.3 | Not transferable after sale of property / business. |
| 5.4 | Tenants employing Phoneworks will not be able to transfer warranty to the landlord or a new tenant. |
WARRANTY ON ELECTRICAL COMPONENTS
| 6.1 | 12 months. For example: - Phones, Network switches and anything plugged into mains power. |
YOUR WARRANTY DOES NOT INCLUDE CLAIMS FOR REPAIRS OR LOSS
OF INCOME RESULTING FROM:-
| 7.1 | Faults caused by Phoneworks technicians working on pre-existing illegal or non standard cabling installed by other persons. |
| 7.2 | Inclement weather, fire explosion, acts of God or other like causes, interference from buildings, trees, transmitters, obstructions etc. |
| 7.3 | Loose plugs or leads. |
| 7.4 | Other persons interfering with the cabling other than Phoneworks’ technicians. |
| 7.5 | Damage caused to any hidden utilities caused by drilling into concrete walls or floors. |
| 7.6 | Faults in the Telstra Network (e.g. before the Network Boundary). See Network Boundary for more information |
| 7.7 | Damage caused by renovations. |
| 7.8 | Faulty phone/data cords not supplied by us. |
| 7.9 | Pests/animals chewing on wiring. |
| 7.10 | Corrosion caused by moisture. |
| 7.11 | Pre-existing cabling or parts. |
| 7.12 | Damage caused to cabling installed around carpet edge. (This is sometimes the only economical option to install a point in a desired location) |
| 7.13 | Damage caused by moving furniture or belongings to gain access for cabling. |
| 7.14 | Other events beyond our control. |
BEFORE YOU CALL ON YOUR WARRANTY
| 8.1 | Your invoice must be paid in full |
ADDITIONAL FEES WILL BE CHARGED IF WE ARE CALLED OUT AND AS A RESULT;
| 9.1 | NO FAULT WAS FOUND. |
| 9.2 | THE FAULT WAS NOT CAUSED BY OUR WORKMANSHIP. |
| 9.3 | THE FAULT WAS NOT CAUSED BY PARTS OR EQUIPMENT SUPPLIED BY US. |
If you are experiencing a line fault please check the following before
calling Phoneworks:
| 10.1 | Unplug any equipment connected to the phone line including any alarms, phones, cordless phones, faxes, modems, extension bells, etc. |
| 10.2 | Plug in a known good working phone and check each point. |
| 10.3 | Check that all cords are plugged in correctly. |
| 10.4 | Check that cords are plugged into the correct positions. |
| 10.5 | Turn computer equipment off for approximately 1 minute. Then turn back on. |
TO AVOID ADDITIONAL CHARGES, PLEASE CHECK THE ABOVE ITEMS CAREFULLY.
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