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Welcome to our Testimonials Page
The Phoneworks team would like to sincerely thank the following clients for taking the time to express their appreciation about our service.
Job done in a professional manner
Thank you for the excellent service, your ETA was on time as allocated and the job was done in a professional manner. More importantly met compliance with the legislation.
Regards,
Paul Deipenau, Spectrum Fire, Hallam, Vic
20 November 2008
" … Efficient, friendly and excellent service"
I would like to thank the staff and management at Phoneworks for their efficient, friendly and excellent service.
It was an absolute pleasure to deal with Phoneworks’ staff, and Peter provided excellent service to us at home.
I will certainly recommend you.
With very best regards,
Tim Hakins, Richmond, Vic
18 November 2008
Friendly and professional
I’d like to say that your technician was wonderful … he is very friendly and most professional in his work. He explained what work he had to do in simple terms, which for a non technical person, were very easy to understand.
Many thanks for all that Phoneworks has done for us.
Lisa Helliar, Greensborough, Vic
5 November 2008
Impressed by the service
I am impressed by the service, on time, helpful with advice and making sure that everything works and I have a follow up number if needed. Great stuff!
Cheers,
Brian Summers, Hampton Park, Vic
1 November 2008
Prompt, professional and courteous service!
We really appreciated the prompt, professional and courteous service - a great experience dealing with Phoneworks!
Robin, Mont Albert North, Victoria
27 October 2008
Excellent customer service
I found the customer service excellent - friendly and helpful and also knowledgeable. The technician was friendly, quick, tidy and thorough. All in all a great service - thanks for your help.
Regards,
Jill White, Safety Beach, Vic
6 October 2008
… An excellent job
I want to comment on your technician’s professional service and for being straight up with what was required for our house. He has done an excellent job.
Elizabeth Johnson, South Morang, Vic
26 August 2008
The service provided by your organisation was nothing short of fantastic
The service provided by your organisation was nothing short of fantastic - I did not imagine that after a late night email I would get phoned the very next morning with an appointment time for the very same day with a specific appointment time that worked within my schedule. The technician was friendly and very helpful and the job was completed so quickly and professionally. I would recommend this service to anyone needing assistance with their phone lines without the three week delay and 5 hour appointment time of the major providers!
Emma Sherry, Fairfield
31 July 2008
Great friendly service from staff who know their stuff
Great friendly service from staff who know their stuff and are passionate about what they do, couldn't be happier and extra warranty on workmanship is a bonus- Thanks Phoneworks!
David Tay, North Melbourne
31 July 2008
Job well done!
I would like to pass on my appreciation for your technician's excellent work and I have no issues in recommending your business to other people that require phone & data cabling work to be done. Job well done!
Andrew Keil, ASK Interactive Australia, Fairfield Victoria
25 May 2008
I was very impressed by the knowledge of my technician…
I was very impressed by the knowledge of my technician and the planning that was done before commencing the job. After researching the quality of the cables and connectors I felt very comfortable that Phoneworks uses only the most reliable and safe materials. Finally, the functionality of the completed job was checked and verified thoroughly before the technician left, ensuring no need for callbacks to amend their work.
Thanks,
Dr. Ben C, Sandringham Victoria
21 May 2008
Client hangs up on the big Telco's
Thank you for your quick response to our urgent problem. What a relief after being stuffed around by the big telcos for 4 days to find someone that can solve the problem and have us back on line within an hour. I have no hesitation in recommending your organisation whatsoever. Thank you again
Peter Horton, Royal Orchid Thai Restaurant, Port Melbourne, Victoria
3 April 2008
"We could not have been more satisfied"
I would like to take the opportunity to thank you for the services provided to us today. My enquiry was dealt with promptly and extremely helpfully with the relationship between Telstra components and services and your own made very clear. All options and the fee structure were clearly explained.
Even more astonishing, a service technician appeared in about 30 minutes!
Most importantly I would like to commend the approach and service provided by your technician who could not have been more helpful, patient and prompt. His explanation of our problems and the options open to us was extremely clear and helpful, allowing us to identify and fix the underlying problems and to upgrade our system significantly while he was at it. This has given us considerable confidence and comfort, in marked contrast to our previous experiences to date. Everything was checked thoroughly and we benefited from some very useful related advice delivered whilst installing our new fittings!
We could not have been more satisfied with your technician's approach and efficiency.
Thankyou very much for your prompt and efficient service. It was a relief to get back "on the air" and operating again so quickly.
Mark Hearnes, Adepto Consulting
2 April 2008
"I was very impressed with your efficiency and how quick you had
located the problem"
Thank you for coming out to my property and fixing my phone line, after Telstra failed to do so again. I was very impressed with your efficiency and how quick you had located the problem. It is also very good to meet a tradesman who arrives at the appointment time.
Maarten Vlot, Northcote, Victoria
25 March 2008
ADSL2+ speeds up, from 3500 kbps to 21,000 kbps!
We always had issues with our internet speed that other technicians were unable to fix. Your technician was proficient and carried out his work meticulously. Our speeds have increased from 3,500 kbps to 21,000 kbps on one ADSL service. The other back up service increased from 3,150 kbps to 19,000 kbps. Needless to say, the problems were solved and we have had no internet issues since.
Planetshakers, Chris Peterson
18 march 2008
" … an amazing job" complimented by another technician.
I would like to give you some feedback regarding the work that we have had done by Phoneworks at two addresses. At the time the work was undertaken, your technician was very informative and helpful, and was very good at explaining different cabling options to us. He worked constantly and competently, and took great care to have the cabling as invisible as possible. The wall outlet points are tidy and well labeled, and he left no mess behind. After both jobs were completed, we were very happy, and everything worked as it should.
It is one thing to be a happy customer who really doesn't know anything about the job that has been done, but it is another thing entirely to be complimented by your peers ... Yesterday I called a TV Antenna technician and after discussing the job, he went outside to have a look around and assess our requirements. When he came back to the door, the first question he asked was, "Who did the telephone cabling?". I said that it was Phoneworks, and he went on to say that it was an amazing job, and he couldn't believe the effort that the technician had gone to, to get the cable inside the wall cavity, and have it all looking so tidy. "A superb job!" was his final comment. Thanks again for helping us out with a job that our Telco wouldn't; we really feel that we got value for money and most of all, a quality job, which is indeed a pleasure!
Rachael Collier, Malvern, Victoria
5 March 2008
"He only used top quality gear and explained every step of the process…"
Would just like to post some nice words about Phoneworks Pty Ltd who came and fixed my line this morning. The technician that came out was here at 8am on the dot, on a Saturday, was polite and friendly and seemed genuinely interested in fixing the problem rather than the money. He worked quickly and efficiently in diagnosing my problem and installing a central splitter for my line. My DSL is now spot on and feels like I'm going from dial up to broadband again, I'm now getting the speed I was paying for, rather than it dribbling down at 10kb a second. He only used top quality gear and explained every step of the process to me so I knew what was going on.
If anyone has any troubles related to DSL / Telephone, I would highly recommend seeking out these guys, they're one of the last mobs around that do exactly what they say they will.
Daniel, Mornington Victoria
March 2008 www.whirlpool.net.au
"After re-configuring the cabling, my ADSL speed increased by 60%…"
I desperately needed my faulty phone connection to be fixed on a Saturday morning. I was prepared to have to pay a premium, being a Saturday. Upon calling Phoneworks, I was surprised to find that no penalty rate would be charged.
The Phoneworks technician arrived on time and promptly attended to my problem which he fixed. Next, he suggested that my internet connection could also be streamlined, resulting in a much faster download speed. After showing me my current download speed, which was about 5 mb, then showed me again after he had altered the configuration of the cabling. My speed jumped to 8mb resulting in a 60% increase. The difference was quite remarkable.
The technician explained what he proposed to do in plain simple layman's terms and told me exactly what it would cost and how long he would take to complete the task. I found Phoneworks' approach to be very refreshing and professional, unlike some of the technicians that Telstra has sent out on previous occasions. Keep up this great attitude.
Rob Gauci, Middle Park, Victoria
21 February 2008
"Technician provides professional and friendly phone repair service.
Client very impressed"
I recently received excellent service from your company. Your technician provided a professional and friendly phone repair service, and was very impressed. Please forward my personal thanks to your team. I will be recommending your team to my friends! Thanks
Zhen Tao, Caulfield North, Victoria
21 January 2008
Eight months of pain and suffering fixed in 6 hours
Dear Phoneworks,
I am very pleased to be able to say after having been messed around by "experts"for nearly 8 months and quoted $3000. It was refreshing to have you:
- Call out promptly after we made contact with you.
- Assess the situation.
- Propose a solution.
- Execute the solution
- Clean up and be gone, all in 6 hours from the time you first entered our premises, and all on the day you first called.
- Charge us $560 for everything, inc. the "$3000" new line Telstra were going to put in.
- Well done and thank you.
Rex G Hirst, Let's Talk Kitchens, Glen Waverley, Victoria
15 January 2008
Another line fault correctly diagnosed by one of our friendly technicians.
Dear Phoneworks
I was impressed by the professionalism and courtesy of your technician today. He arrived on time, explained his actions and correctly diagnosed the fault with my service. This is something that my provider has not been able to do despite many calls and several visits. I would recommend your company to others.
Peter Jones, Brunswick, Victoria
9 January 2008
"Same day friendly service, locating & fixing difficult line wiring fault…"
Phoneworks provided friendly same day service. The technician promptly located difficult to find line wiring fault inside my house and fixed without delay. The line repair enabled me to use my phone and internet straight away. All work was performed at reasonable cost. I would not hesitate to use Phoneworks again.
Peter Moen, Glen Waverly, Victoria
8 January 2008
"My ADSL 2 broadband now functions at the optimum 20mb instead of
the unreliable intermittent 4mb…"
As an IT Project Manager, I deal with many Contractors & Vendors on a daily basis. I demand a high level of service from them in my professional capacity, yet suffer the same "over-priced under-serviced" hassle as everyone else domestically. For once, I have been proven wrong. I am happy to feedback that:
- Your technician arrived on-time to the minute;
- Fast determination of the problem and solution;
- Speedy replacement of the faulty line;
- Fast installation of the new service;
- Price was considerably less than I had anticipated.
As an added bonus - my ADSL2 broadband now functions at the optimum 20mb, instead of the unreliable, intermittent 4mb. I would certainly recommend your service to others.
Hugh Samson, East Bentleigh, Victoria
30 November 2007
"The charge for the service was extremely reasonable & worth
every penny…"
Thank you so much. After suffering countless, frustrating hours with my Broadband connection and speed, one visit by your technician fixed it all. I was amazed that within hours of calling your business, my technician was at my door. He was polite, efficient and provided very professional, quality work. The charge for his service was extremely reasonable and within the expectation set (and worth every penny!)…
It was an absolute pleasure to deal with a company where the service from initial phone call, to completion of work and forwarding of the Compliance Certificate was of such a high standard. Your business is a credit to the industry and certainly sets the benchmark for others to aspire to. Without hesitation I will be recommending Phoneworks.
Jill McCrone, Hampton, Victoria
29 November 2007
"Helpful and professional service…"
We appreciate the helpful and professional service from all the staff at Phoneworks.
Bob Garland, Port Melbourne, Victoria.
15 September 2007
" … the work is superb and the service was great."
Many Thanks, the work is superb and the service was great. Your technican was very helpful and courteous; as good as you said he would be.
Better Batt Pty Ltd, Carlton North, Victoria
31 July 31
" …service was outstanding from start to finish… "
I have to say that your service was outstanding from start to finish. I regard your fees as most reasonable, given you responded within hours, and adjusted your visit to fit in with our family commitments. From the initial telephone call, to the service technician's manner, to the professional expertise in resolving our fault, to the invoice which was consistent with our expectations, I can say this was a breath of fresh air in a sector where my expectations were much less. We will definitely keep your details for future work and recommend you to friends.
Michael Beaton-Wells, Surrey Hills, Victoria
26 June 2007
"It is so refreshing to find a company that is willing to help and believes
in customer service…"
Thank you so much for the friendly and efficient way you handled my recent dilemma. My mother had been experiencing phone problems for a couple of months and one phone call to you and a solution was found. In less than 24 hours, your technician had replaced all the old connections and installed new sockets. Mum is over the moon. It is so refreshing to find a company that is willing to help and believes in customer service. I will recommend you highly to anyone requiring reliable and efficient telephone cabling and installation.
Patricia Murphy, Port Melbourne, Victoria
14 April 2007
"The friendly can do attitude sets Phoneworks apart from the rest."
It is a rare thing for me to want to take the time to comment on service, but I must say that your recent work done at our Cheltenham office was really excellent. The friendly can do attitude of your staff is what sets you apart from the rest. Well done and thanks again!
Mindsystems Pty Ltd, Cheltenham, Victoria
16 March 2007
"Phoneworks helps owner out of a very difficult situation…"
Thanks for your prompt response to the initial call from my builder. It certainly got me out of a very difficult situation. You are one of the few people that were involved in the building of our home that we could honestly recommend to anybody.
David Normington, Sandhurst, Victoria.
19 March 2007
"It is rare in this day and age to find service that is so good…"
Just a note again to thank you for the prompt, courteous and professional manner in which you helped us out last night. It is rare in this day and age to find service providers who are so good. We really appreciate the extra effort you went to.
Lyle Henry, BASF Australia Limited
9 January 2007